Refund Policy
At Mastering Accounting CAT, we strive to ensure that every customer has a positive and enriching experience with our educational materials. Our digital products — including but not limited to eBooks, downloadable textbooks, templates, and study guides — are designed to deliver immediate access to valuable content that can support your academic and professional development in the fields of accounting, finance, and business.
Due to the intangible, irrevocable nature of digital goods, all purchases made through our platform are considered final and non-refundable. Once a digital product has been accessed or downloaded, it cannot be returned, and we are unable to offer refunds, exchanges, or credits. This policy is in place to protect the integrity of our content and ensure a fair experience for all customers.
We strongly encourage you to review all product descriptions, previews, and technical requirements before completing a purchase. If you have any questions about a product, its contents, or its suitability for your needs, we welcome you to contact us at masteringacc.cat@gmail.com prior to purchasing, and we’ll be happy to assist.
Exceptions and Technical Issues
While our general policy is that all sales of digital products are final, we understand that technical issues can occasionally occur. If you are experiencing problems accessing or downloading your purchased material, we are committed to helping you resolve the issue promptly.
Please reach out to us at masteringacc.cat@gmail.com with the following information:
Your full name
The email address used for the purchase
Order confirmation or receipt ID
A clear description of the issue you're experiencing
Screenshots (if applicable)
Our support team will investigate your request and respond within 2 business days. If we determine that you were unable to access the product due to a verified technical failure on our part (e.g., broken link, server issue, incorrect file), we may offer an alternative method of delivery or a replacement file. In rare cases where access to the product was never granted and cannot be restored, we may issue a refund at our sole discretion.
Please note that we are not responsible for issues related to:
Incompatibility with your device or software
Accidental purchases
Change of mind after download
Lack of understanding of the content or level of difficulty
Modifications to This Policy & Acceptance of Terms
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review this policy periodically to stay informed about our current refund terms.
By making a purchase through our website or via third-party platforms such as Payhip or Amazon, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy. If you do not agree with any part of this policy, we recommend that you do not proceed with the purchase.
For any further questions regarding this policy, please feel free to contact us at masteringacc.cat@gmail.com. We are here to assist you and ensure that your experience with Mastering Accounting CAT is valuable and transparent.
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